UK DELIVERY PRICES

UK FREE DELIVERY

* We use Royal Mail for our free delivery service. The price shown on the product is the final price you will pay.

* Available on all products.

* We make no guarantees on how quickly this will arrive and your parcel will NOT be trackable. When Royal Mail are not striking and do not have a backlog, delivery should be within 5 working days but this is not guaranteed. Please add a lot of extra time during industrial action. This is a good option if you are in no hurry for the item or delivery does not have to be day-specific.

UK COURIER DELIVERY - £4.95 per order

* Available on most products.

* This is for people who would like the peace of mind of being able to track their parcel and avoid the Royal Mail system, which is particularly useful during industrial action and peak times such as Christmas.

* The charge is £4.95 per order.

* Add the item to your shopping basket and you will be able to select 'Courier Delivery' as you go through the final Checkout process.

* Courier delivery will take 2-3 working days from posting and will require a signature or a card will be left and the item will be returned to a depot to await collection or redelivery instruction.

UK NEXT DAY DELIVERY - £7.95 per order

* Available on many products.

* Order by 1pm on a weekday, and your parcel will be delivered on the next WORKING day (NB: orders placed after 1pm on a Friday may not leave until Monday for delivery on Tuesday).

* The charge is £7.95 per order.

* Add the item to your shopping basket and you will be able to select 'Next Day Delivery' as you go through the final Checkout process.

Please note that next day delivery ordered before 1pm on a Friday is guaranteed to arrive on Monday (ie next working day), NOT Saturday. A signature will be required or the item will be returned to depot to await collection or redelivery instruction.

UK DESPATCH TIMES

All unpersonalised items will be despatched within 24 hours of your order, usually the same day if ordered by 3pm. Personalised items may take longer before despatch but an estimate of delivery time will be provided within the information on the product.
Please note we cannot be held responsible for third party delays in transit eg due to Royal Mail strike action. We are unable to 'fasttrack' any order unless you have paid for Next Day Delivery.

Note that Royal Mail may be slower at particularly busy times eg. after bank holidays, towards the end of the year etc. or during industrial action and you should take this into account when ordering.

We advise you order Courier Delivery/Next Day Delivery if you require the item urgently or for a guaranteed day.

You can have items delivered to a different delivery address as long as the address you provide as the cardholders address is the address at which the card is registered (ie. where your bank statements are delivered). We never include pricing information or receipts in our parcels.

ITEM NOT ARRIVED?

We must be informed in writing within 28 days if you have not received the item at all at which time a full investigation will be carried out and you will be refunded or the item replaced. We cannot send out replacement items until we have received confirmation the item cannot be found, or in the case of faulty items until the item has been returned first. If you have selected Royal Mail an item will not be classed as missing until at least 15 working days have passed (3 weeks) and we have received confirmation that your item is not awaiting collection at your local Royal Mail depot (cards may not necessarily have been left by postmen).

If you have any questions regarding delivery, please contact us by e-mail to enquiries@borngifted.co.uk before you place your order.