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Terms and Conditions


If you cannot find the information you are looking for, or need to contact us urgently, please do not hesitate to e-mail customer services at orders@borngifted.co.uk or telephone 01329 284 112


Using this website indicates that you accept the following Terms and Conditions:

www.borngifted.co.uk is operated by Born Gifted Limited, a baby and childrens gift company registered in England and Wales.
Our registered office is Unit 150, Ordnance Business Park, Aerodrome Road, Gosport, Hampshire PO13 0FG.

Any reference in these terms and conditions to “we” or “us” refers to Born Gifted Limited.


HOW TO ORDER

On-line: Purchase goods securely online through our payment provider Worldpay 24 hours a day at www.borngifted.co.uk  (see www.worldpay.co.uk for more information on card security).


PAYMENT

We accept the following methods of payment: Visa and Mastercard Credit Cards, Visa and Mastercard Debit Cards, Visa Electron, American Express, Paypal and Maestro.

The billing address provided by you must be the same as the address to which your card is registered.
Please note that we will not despatch goods until payment has been received.

We will send you an order confirmation e-mail on successful completion of your order detailing items purchased and the delivery address selected.

When we despatch your order the purchase contract will be made, unless we have notified you that we do not accept your order or you have cancelled your order.

We may refuse to accept an order:
When goods are not available ;
Where we cannot take payment ;
If there has been a pricing or product description error ;
If the order is to be delivered outside of the United Kingdom. 


YOUR CARD SECURITY

We guarantee that you will be able to shop with complete confidence. Your card details are encrypted and dealt with by WorldPay and are not accessible by anyone. You will receive an e-mail receipt from WorldPay and e-mail confirmation from us of your order. Please add enquiries@borngifted.co.uk to your safe list otherwise our e-mails may be automatically placed into your junk folder by some spam filters.

We are accredited members of the SafeBuy scheme (www.safebuy.org.uk) and have also been vetted and passed checks made by Hampshire Trading Standards


PRICING AND VAT 

Prices are inclusive of VAT at the current rate where applicable.

Discount codes are not applicable to items already in the 'Sale' section of the website.


GIFT BAG

You may like to have your items gift bagged.  A gift tag will be included which we can handwrite with words of your choice or leave blank for you to write. Please note that some personalised items cannot be gift bagged as they are often sent directly from the designers.


DELIVERY
Please click here to view our delivery information page

RETURNS POLICY

For ALL returns, please send an e-mail to orders@borngifted.co.uk stating your order number and reason for return. We will then send you a returns number and full instructions by e-mail.

If you are not satisfied with your purchase, you may return the unused item to us in its original condition within 14 days of receipt for a full refund or exchange on the item (excluding postage and packing costs). You will be responsible for paying the return postage cost, obtaining proof of posting and we also advise that you insure your parcel sufficiently should the item go astray in transit.


All items are checked before they are despatched. However, in the unlikely event that the goods are damaged or faulty, please contact us in writing within 28 days to orders@borngifted.co.uk to let us know and we will arrange a full return and refund, or exchange and provide you with instructions on returning the item by freepost.

 

Unless faulty, we cannot accept returns of personalised items. If you are not sure whether you will like a personalised item, please order something that is unpersonalised so you are able to return it if you do not like it. 


Please ensure that you have provided us with the correct personalisation details (eg names/dates etc) as we cannot be held responsible for mistakes that you have made on your order in personalisation detail. Some of our products go to manufacture immediately, so errors in personalisation provided on your order often cannot be corrected once ordered so it is vital that you check your order thoroughly before confirming payment. We will of course help as much as possible to correct errors made.


CANCELLATION OF YOUR ORDER
You have the right to cancel your order within 14 days of receiving the goods. This does not apply to items which have been personalised for you.

Order cancellations must be made in writing to orders@borngifted.co.uk, quoting your order number within 14 days starting the day after the day on which the item is delivered.

Where goods have already been dispatched to you, the goods must be returned to us in accordance with our Returns Policy.

We reserve the right to cancel your order at any time and issue a full refund.

This does not affect your statutory rights.

REFUNDS
Refunds for returns are made within 3 working days of receipt of goods.
 

WEEE DIRECTIVE

You can now recycle your old electricals with us. If you’re buying a new electrical item, we will recycle your old one for free

Why recycle? Unwanted electrical equipment is the UKs fastest growing type of waste. Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health.

We can help
We are pleased to offer our customers the chance to recycle their old electrical items. If you are purchasing an electrical item from us, we are happy to accept your identical unwanted item to be recycled. Please contact us at orders@borngifted.co.uk for the return address details and more information.

To remind you that old electrical equipment can be recycled, it is now marked with a crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with the crossed out wheeled bin symbol) in your bin.

What is WEEE?
The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items. In the UK, distributors (including retailers) must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. Those establishing their own take-back scheme must as a minimum offer all customers buying new electrical equipment free take back of their old electricals on a like-for-like basis.

Find more information on WEEE recycling, and locate your local recycling centre, at www.recyclenow.com for further info.


LEGAL REQUIREMENTS

While we take all possible care to reproduce and describe items accurately in some cases slight variations of colour in actual goods may occur due to photographic limitations. If the shade of colour is vital to you, please do not order personalised items as they cannot be returned once personalised if the colour is not as you expected.

Our staff are more than happy to help in any way possible, but we reserve the right not to not respond to abusive or threatening correspondence.


PRIVACY POLICY

DATA PROTECTION

We take your privacy and the security of your personal information extremely seriously.
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
You can check the information that we hold about you by e-mailing us. If you find any inaccuracies we will delete or correct it promptly.


COOKIES

Cookies are small amounts of information which we may store on your computer. Unless you have indicated your objection when entering the website, we will issue cookies to your computer when you visit us. We, like all websites, have to use cookies to keep track of your current shopping session so that you can retrieve your shopping basket at any time. Cookies help us to ensure an improved and consistent customer experience. We also use cookies to track how visitors interact with our website to monitor how we are performing. No personal information is stored in these.

Other types of cookies used on our website are designed to add value to your customer experience. These include social media plug-ins such as Facebook and Twitter. Some of our products feature YouTube videos. YouTube uses cookies to help maintain the integrity of video statistics, prevent fraud and to improve the site experience, among other things.

You have the opportunity to decline the use of these cookies when you visit us. If you wish to remove cookies, please refer to your browser documentation. You can set up your computer to reject all cookies from everyone (instructions can be found at www.aboutcookies.org). If you decline our cookies, you may not be able to use certain features of our website. Please contact us if you have any questions about our Privacy Policy.

NEED ANY HELP?

We are proud of our high level of customer service. If we can be of any help to you at all then please do not hesitate to e-mail us on orders@borngifted.co.uk and we will respond quickly, alternatively you can call us on 01329 284 112.

 

Born Gifted Ltd., registered in England and Wales, company no 4595525. VAT Reg. No: GB 812 8338 34.


Updated January 2014