Delivery Information
Standard Delivery – Royal Mail 48 Service – £3.95
- Once your order has been prepared, it will be sent via Royal Mail 48.
- Delivery usually takes around 2–3 working days from dispatch, but this is not guaranteed. Please allow extra time during busy periods such as Christmas, adverse weather, or industrial action.
- This is our best-value delivery option if you are not in a rush.
Royal Mail 24 Delivery – £5.95
- When your order has been prepared, it will be dispatched via Royal Mail 24, which usually arrives the next working day (although not guaranteed).
- Items sent with this service are trackable once a delivery attempt has been made.
Expedited Same Day Production & Next Day Delivery – £7.95
- Order by 1pm (Monday–Friday) and your item will be dispatched the same day using a 24-hour tracked service.
- Most parcels arrive the next working day. Orders placed after 1pm on Friday will usually dispatch on Monday for delivery on Tuesday.
- This service is fully trackable and ideal for urgent gifts.
International & Republic of Ireland Delivery
We do not currently ship internationally (including the Republic of Ireland). We apologise for any inconvenience caused.
Please Note
We cannot be held responsible for delays caused by events beyond our control, including:
Severe weather, fire, industrial strike action, postal disruptions, or pandemics.
There are no collections or deliveries on UK bank holidays. Please consider this when ordering around long weekends.
Despatch Times
Our personalised gifts have varying production times. Each product page includes an estimated dispatch (posting) time specific to that item.
We are unable to fast-track an order unless you have selected our Expedited Delivery service at checkout.
If Royal Mail experiences delays (e.g. industrial action, peak season), please allow up to 28 days for delivery.
If you need an item urgently, we recommend selecting our Expedited service where available.
Delivery does not include bank holidays.
Delivery Addresses
You may choose to have your order sent to an alternative delivery address (for example, if your order is a gift). However, the billing address must match the registered cardholder’s address. We do not include pricing or receipts in our parcels.
Heavy Deliveries
Unfortunately, we cannot deliver heavy items to the Highlands and Islands of Scotland, Northern Ireland, or certain remote postcodes. We will contact you immediately if this affects your order.
Item Not Arrived?
If your order has not arrived, please contact us in writing within 28 days of dispatch so we can investigate and either arrange a replacement or issue a refund.
Before contacting us, please confirm your item is not awaiting collection or redelivery at your local Royal Mail depot (cards are not always left).
If we send a replacement and the original order is later returned to us as undelivered, we reserve the right to recover any return fees charged by the carrier.
We will wait a minimum of 15 working days from dispatch before classifying an item as lost in transit.
If you have any questions regarding delivery, please contact us at orders@borngifted.co.uk and we’ll be happy to assist.
Updated October 2025